Policies

Nothing is paid online here. You choose your pieces, send your enquiry, and ORI replies by WhatsApp or email to confirm availability, shipping and payment. Nothing is charged until we have talked it through.

We take Yape, Plin, bank transfer and cash in Cusco. If you need to pay by card, say so and we will send a payment link.

Many pieces are made to order, one at a time. When we confirm, we tell you the real making time — usually between a few days and a couple of weeks depending on the piece — and we let you know when it leaves the workshop.

We ship everywhere in Peru by tracked courier. The cost depends on the destination and we confirm it before you pay. In Cusco you can also pick up in person.

We ship abroad by tracked courier. Import duties in the destination country are the buyer's responsibility — but never blindly: before anything ships we confirm the full estimated cost by WhatsApp, shipping and duties included, so there are no surprises at the door.

Every shipment leaves with its invoice and its Peruvian declaration of origin.

If a piece arrives with a making fault, we repair or replace it — always. An ORI seam does not come undone, and if something fails, that is on us.

For exchanges without a fault, write to us within 7 days of receiving the piece, unused and in its packaging. Made-to-order and personalised pieces are exchanged only for making faults.

Leather is alive: clean with a dry cloth, and it thanks you for a neutral cream once a year. Every piece ships with its care note, and the colour deepens with use.

Questions? Write to us at info@ori.pe